“A common overbooking problem on a United Airlines flight on Sunday ended with a man being bloodied and dragged from his seat and an already troubled airline earning more bad press. How did it all go so wrong?
Overbooking on flights happens all the time. Empty seats cost airlines money, so they offset the number of passengers who miss flights by selling too many tickets.
In this case, the problem arose because United decided at the last minute to fly four members of staff to a connection point and needed to bump four passengers to make way for them.
When there’s an overbooking issue the first step is to offer an inducement to the passengers to take a later flight. On Sunday passengers were offered $400 (£322), a hotel room for the night, and a flight the following afternoon.
When no one took the offer, the amount was upped to $800. Still no one bit, so a manager boarded the flight and informed passengers that four people would be selected to leave the flight.
That selection is based on several factors, but frequent fliers and higher fare-paying passengers are given priority to stay aboard, a spokeswoman for United confirmed.”
Read more here: http://www.bbc.com/news/world-us-cana…